Online Store Terms

1.1. Seller and scope of the Terms

The RAIZI.PROTOOLS online store, available at raiziprotools.com, is operated by RAIZI TOOL POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Stargardzka 8A, lok. 53, 54-156 Wrocław, Poland, entered in the register of entrepreneurs of the National Court Register maintained by Sąd Rejonowy dla Wrocławia-Fabrycznej we Wrocławiu, VI Wydział Gospodarczy Krajowego Rejestru Sądowego, under KRS number 0001055743, NIP 8992970294, REGON 526269574, share capital PLN 5,000.00, referred to below as the “Seller”.

The Seller can be contacted at hello@raiziprotools.com or through the relevant Store form. Telephone: +48 576 531 474. Enquiries about a specific Product and business quotations can be sent from the Product page or Contact page. Privacy matters are described in the Privacy Policy.

These Terms govern use of the Store, placing orders, concluding sales contracts, payments, delivery, withdrawal, complaints and the provision of electronic services.

These Terms apply to customers who are consumers, natural persons carrying on business to whom the law grants selected consumer rights in the particular case, and other business customers, subject to the differences provided by law and these Terms.

To the extent that mandatory law grants a Customer more extensive rights, these Terms do not exclude or limit them.

1.2. Definitions

“Customer” means a person using the Store or placing an order.

“Consumer” means a natural person entering into a legal transaction with a trader that is not directly related to that person’s business or professional activity.

“Sole Trader with Consumer Rights” means a natural person entering into a contract directly related to that person’s business where the content of the contract indicates that it is not professional in nature for that person, arising in particular from the subject matter of the business disclosed in CEIDG — to the extent that the law grants the relevant rights.

“Product” means a movable item presented in the Store, including a specified variant, set or accessory.

“Store” means the RAIZI.PROTOOLS e-commerce service at raiziprotools.com.

“Contract” means a distance sales contract for a Product concluded between the Seller and the Customer.

“Business Day” means Monday to Friday, excluding public holidays in Poland.

“Durable Medium” means a means that enables a Customer to store information addressed personally to that Customer in a way that permits access for a period appropriate to the purpose of the information and unchanged reproduction, in particular an email or PDF document.

1.3. Electronic services and technical requirements

Browsing the Store, using the cart, placing an order, sending a contact form and using a customer account are free of charge. You can also subscribe to marketing messages by giving separate consent.

Use of the Store requires a device with Internet access, a current browser supporting HTML, CSS, JavaScript and a secure TLS connection, and an active email address for placing an order and receiving communications. Disabling JavaScript or certain essential browser-storage mechanisms may limit cart or checkout operation.

The Customer should use the Store in accordance with law, good practice and the purpose of the service. It is prohibited to provide unlawful content, attempt to compromise security or disrupt Store operation.

A contract for a one-off electronic service is concluded when use of the relevant feature begins and expires when it is completed or the feature is left. The customer-account service continues until the account is deleted by the Customer, or by the Seller for a valid reason after prior notice to the Customer. Deleting an account does not remove data that we are required by law to retain.

Complaints about electronic-service operation may be sent to hello@raiziprotools.com, describing the feature, device, browser, time and symptom. Failure to provide these details does not remove the right to complain, but may make diagnosis more difficult.

The Seller is not bound by a code of conduct within the meaning of consumer law.

1.4. Product information, availability and safety

A Product description states its essential characteristics, variant, price, availability and — where relevant — product dimensions, technical parameters, set contents, use restrictions, manufacturer, responsible person in the European Union, and warnings or safety information required for that Product.

Images show the Product. Differences caused by display settings do not change its agreed characteristics. The description and “Included” section explain what is included in the price. Accessories identified as sold separately are not part of the set.

Selecting a variant binds the order only to the variant shown in the cart and checkout summary. Before placing an order, the Customer should check the variant name, length or size, quantity and price.

The “Enquire about availability” button lets you ask about a Product; it does not place an order. Include the variant and quantity you need in your enquiry. Our reply does not constitute acceptance of an order unless it expressly says so.

1.5. Prices, promotions and payments

Consumer prices are stated in Polish zloty and include taxes required by law, unless clearly stated otherwise for a separate B2B offer. Before placing an order, the Customer sees the total Product price and all known shipping costs and other mandatory charges.

Delivery of every Product to an address in Poland costs PLN 0. The price of an additional service ordered separately is disclosed to the Customer for acceptance before a payment obligation arises.

Price-reduction information is presented in accordance with the applicable requirement to state the lowest price during the 30 days preceding the reduction or, where the Product has been offered for a shorter period, during that offering period.

Available payment methods, the payment operator, payment deadline and any additional costs are displayed at checkout before the order is placed. The Seller does not charge a payment-method fee exceeding the cost borne by the Seller for that method.

If a payment is not authorised or completed, the order may not be accepted. The Seller will notify the Customer of order status at the email address provided.

1.6. Placing an order and conclusion of the Contract

The Customer places an order by selecting a Product and variant, choosing a quantity, adding it to the cart, providing the data required for fulfilment, selecting available shipping and payment, reviewing the summary and using a button that unambiguously indicates an obligation to pay.

Until the order-completion button is used, the Customer may correct the data and cart contents using Store features.

Presentation of Products in the Store is an invitation to conclude a contract, not a guarantee of availability. For a paid order for available Products, we automatically confirm acceptance for fulfilment by email — in the order confirmation or, if payment is completed later, in the payment confirmation. The Contract is concluded when the Customer receives the email confirming acceptance for fulfilment. An acknowledgement of receipt of an order whose payment has not been completed or has failed does not constitute acceptance.

If an objective inability to fulfil becomes apparent after the order is placed, the Seller will notify the Customer without delay and refund any payment received. The Seller will not substitute a different variant without the Customer’s consent.

Confirmation of conclusion of the Contract, these Terms and the required pre-contract information are supplied to the Customer on a Durable Medium no later than within a reasonable time after conclusion and before Product delivery begins.

The Seller communicates about an order in Polish unless use of English is agreed. The Polish document text governs sales directed to Polish consumers.

1.7. Shipping

Delivery of every Product to an address in Poland costs PLN 0. Products other than BigDog are shipped through DPD; BigDog is delivered through SUUS after timing and access conditions are agreed. Details are set out in the Shipping Policy.

The basket or checkout confirms the delivery cost before an order is placed. An additional service ordered separately requires disclosure of its scope and price and the Customer’s acceptance.

After dispatch, DPD usually delivers Products other than BigDog within two business days throughout Poland; this transit estimate is separate from order preparation. BigDog timing is agreed individually after ordering. The Seller informs the Customer of a material delay without undue delay.

Risk of accidental loss of or damage to the Product passes to the Consumer when the Consumer or a third party indicated by the Consumer, other than the carrier, takes physical possession, subject to the case where the Consumer independently chose a carrier not offered by the Seller.

1.8. Withdrawal, complaints and guarantee

A Consumer and — to the statutory extent — a Sole Trader with Consumer Rights may withdraw from a distance Contract within 14 days without giving a reason, subject to statutory exceptions. For the current catalogue, the Seller bears the direct return cost. The rules and model form are set out in “Returns and Withdrawal”.

The Seller is liable to a Consumer for conformity of goods with the Contract under the Polish Consumer Rights Act. The reporting method and remedies are described in “Complaints and Conformity of Goods with the Contract”.

Tools and accessories carry a 24-month commercial guarantee from the date of purchase. The primary remedy after confirmation of a covered defect is free repair; the guarantee does not mean automatic immediate replacement. It does not exclude, limit or suspend the Consumer’s statutory rights against the Seller.

1.9. Personal data and cookies

The Privacy Policy describes personal-data processing. The Cookie Policy describes use of cookies and similar technologies.

Marketing consent and consent to analytical or marketing browser-storage technologies are voluntary and separate from agreement to purchase. Refusal must not block features necessary to conclude and perform the Contract.

1.10. Alternative dispute resolution and governing law

A Consumer may obtain information on out-of-court complaint and redress mechanisms from the competent consumer-protection institutions, including the website of the Polish Office of Competition and Consumer Protection. Use of such a procedure is voluntary unless a specific law provides otherwise.

After a dispute remains unresolved through the complaint process, the Seller will provide the Consumer on a Durable Medium with the required information about the competent ADR entity and whether the Seller intends to participate.

The EU ODR platform has closed and its legal basis has been repealed.

The Seller does not declare automatic participation or automatic refusal in every ADR procedure. After reviewing an unresolved dispute, it makes an individual decision and communicates it to the Consumer with the required information.

The Contract is governed by Polish law. This choice does not deprive a Consumer of protection granted by provisions that cannot be contractually excluded and that apply in the country of the Consumer’s habitual residence, where those provisions are applicable.

Disputes with Consumers are determined by courts having jurisdiction under the applicable rules. No term imposes a court that is not competent under mandatory law.

1.11. Changes to the Terms and final provisions

The version of the Terms supplied to the Customer on a Durable Medium when the Contract is concluded applies to the particular order. A later change does not change a concluded Contract without a legal basis and required consent.

A continuous service, such as an account, may be changed for a valid reason, in particular a change in law, functionality or security, after notice with appropriate lead time and subject to the Customer’s rights.

If an individual provision is invalid, the remaining provisions remain effective to the extent permitted by law; an invalid provision is not replaced with a solution less favourable to the Consumer than the law requires.